Access Statement
We strive to ensure that all visitors can enjoy our facilities and surroundings. If you require any assistance during your stay or whilst planning your visit we will be delighted to help. Our current facilities and services offered are:
Our information leaflet, Park plan, terms and conditions and access statement are available in large print on request
We can be contacted by e-mail or telephone and accept Type Talk calls
Please specify on booking if you would prefer one of the fully serviced, all-weather or grass pitches that are near to the facilities
Hearing and assistance dogs are most welcome. We have a separate three acre dog walk where they can be exercised
The Park is well signposted from the A3078, full directions can be found on our website. We strongly recommend that you follow our directions and not those given by SatNav or TomTom
We have a “new arrivals” tarmac parking area
All touring pitches have space for parking directly on the pitch
All facilities are clearly signposted in red signs with white writing
Our entrance sign is illuminated at night
There is a level pavement to the entrance with a slight ramp to the reception door and one low step to the shop door
The doors are 83cm wide with room for a wheelchair to manoeuvre and turn
Low-level counters are provided in reception at a height of 107cm and the shop at a height of 78cm
There is level access throughout the reception and shop with a fully tiled floor
The family are always on hand to offer assistance if required
We have a well stocked, licensed shop that sells basic groceries and camping equipment. We also sell Calor and camping gaz
The entrance to the ladies toilets/showers has one tiled step upwards and a 75cm wide push open door. There is level access throughout with a fully tiled floor. We have 8 toilets, 4 showers and 6 sinks (2 within individual cubicles). There is one small step up into the non-slip tiled showers (sensor operated) that are on one level gently sloping down. Hair-dryers and hand-dryer are provided
The entrance to the gent’s toilets/showers is up two tiled steps with railings to one side and the floor is fully tiled. We have 6 toilets, 4 showers and 6 sinks (2 within individual cubicles). There is one small step up into the non-slip tiled showers (push button operated) that are on one level gently sloping down. Hair-dryer and hand-dryer provided
We have three individual unisex shower rooms, each with a floor level shower (sensor operated), toilet, sink and wall mounted seat. Hair-dryer and hand-dryer provided. The doors are 81cm wide and are operated with a keycode pad and push open. The external approach is paved which provides level access and all rooms have non-slip tiled floors with underfloor heating. One of these rooms is suitable for disabled use and is wheelchair accessible. The door is 97cm wide and is operated with a keycode pad at a height of 120cm. The floor level shower has a free-standing stool and grab handle at a height of 100cm. The toilet has a handle each side at a height of 70cm. The sink is at a height of 81cm and has a grab handle above
There is also a single disabled toilet/shower suite with floor level shower, free standing stool, low line toilet and sink and grab handles. It is large enough to accommodate a wheelchair, the door is 83cm wide and there is a non-slip floor covering throughout. It is kept locked at all times with keys available from reception on a cash deposit system
There is one small tiled step up into the indoor dishwashing room, which is open plan. There is a non-slip floor covering throughout and six sinks at a height of 92cm
We have a dedicated motorhome service point with level access to a drinking water tap and grey water drain
All our taps are push button operated apart from those in the laundrette sink
Level access throughout with a non-slip floor covering
There are two front-loading washing machines with automatic detergent dosing and two front-loading tumble dryers, one at a height of 30cm
The iron and coin meter is accessible from a seated or standing position and the ironing board can be adjusted
There is one hand wash sink at a height of 88cm
Our outdoor chess set can be found by the dog walk entrance and is on a level area of 14mm granite chipping
We have a pick your own herb garden at a height of 80cm
The 29 fully serviced pitches (with water/waste point) and 36 all-weather pitches have a gravel base topped with 14mm granite chippings
The 8 grass pitches are on a gentle slope to ensure good drainage, for tents only
All pitches have space for parking directly alongside
Wooden picnic tables are provided on every pitch
Assistance is always offered with pitching
There are four water/waste points and three fire points around the Park
There is one chemical toilet disposal point at a height of 60cm which is in the main touring field
We have a green wheelie bin dustbin area for household waste only and a separate recycling point all within the main facilities area
The entire Park is covered by FREE WiFi for Broadband Internet Access
Pitches are allocated at the time of booking and we are happy to advise you on the location and suitability of pitches for your requirements. A choice of pitches will be offered on arrival if available
A 2.5m wide circular tarmac road serves the Park with visibly marked speed bumps
There is a Park speed limit of 5mph
The touring Park has two fields, one level and one gently sloping/ level
There is a slight downhill slope from our main entrance and top area of the Park to the facilities building
The pitches are spacious and are either individually hedged or divided by terraced bankings
Both touring fields have low-line street lighting that remains on all night
Treliske hospital (A&E) is in Truro and there is a minor injuries unit in St Austell
There is good coverage for the EE mobile phone signal but other networks are very patchy
The local bus service passes on the main road at the end of our lane and is a request stop only. It is a 500-yard walk down on level tarmac with a steep slope down the last 100 yards. The buses take dogs but may not be wheelchair accessible. There are several local taxi firms. Numbers for these and bus times are displayed in our information area or on the website
The family have attended “Welcome All” training in disability awareness
St Just-in-Roseland
Nr St Mawes
Truro
Cornwall TR2 5JF
Telephone: – 01872 580504
Email: reception@trethem.com
Website: – www.trethem.com
Hours of operation: – Family live on the Park so there is always someone available
Emergencies: – If reception is closed there is an intercom by the door at a height of 130cm which can be used to contact a member of our team
We have tried to be as accurate as possible and include as much detail as we can, but please let us know if you require any further help or information. We encourage and welcome your feedback, so if you have any comments please get in touch by telephone or e-mail
Updated 01/05/2024